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Shipping Policy

Last updated: April 8, 2026

This Shipping Policy applies to all orders placed through MarenComfort at marencomfort.com.

1. Order Processing Time

All orders are processed within up to 5 business days (excluding weekends and public holidays).

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

2. Delivery Time

Estimated delivery times vary depending on your location and may take between 5 to 25 business days.

Please note that these are estimated timeframes and not guaranteed delivery dates.

3. Shipping Costs

Shipping costs are calculated at checkout and may vary depending on your location and selected shipping method.

From time to time, we may offer free shipping promotions.

4. International Shipping

We ship worldwide. By placing an order, you agree that your shipment may be subject to:

• Import duties
• Customs taxes
• Additional fees imposed by your country

These charges are the responsibility of the customer and are not included in our prices or shipping fees.

5. Tracking Orders

Once your order is shipped, you will receive a tracking number via email.

Please allow a few days for tracking information to update after shipment.

6. Delays

While we strive to deliver your order on time, delays may occur due to:

• Customs clearance processes
• Carrier delays
• High demand periods
• Incorrect shipping information

MarenComfort is not responsible for delays caused by external factors beyond our control.

7. Incorrect Address

It is the customer’s responsibility to ensure that the shipping address is correct at checkout.

If an incorrect address is provided and the order has already been shipped, we are not responsible for lost packages.

8. Lost or Stolen Packages

We are not responsible for lost or stolen packages marked as delivered by the carrier.

If you experience an issue, please contact the shipping carrier directly.

9. Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery with clear photos of the damage.

We will assess the situation and offer a replacement or refund when applicable.

10. Contact Information

If you have any questions about our Shipping Policy, please contact us:

Email: support@marencomfort.com

Website: marencomfort.com