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Refund and Returns Policy

Last updated: April 8, 2026

Thank you for shopping at MarenComfort. We strive to ensure that our customers are satisfied with their purchases. Please read our Refund and Returns Policy carefully before making a purchase.

1. Order Processing & Shipping

All orders are processed within up to 5 business days. Once shipped, the estimated delivery time ranges from 5 to 25 business days, depending on your location.

2. Returns Eligibility

You may request a return if:

• The item is defective or damaged upon arrival
• You received the wrong product
• The product significantly differs from the description

To be eligible for a return:

• You must contact us within 7 days of receiving your order
• The item must be unused and in its original condition
• Original packaging should be retained whenever possible

3. Non-Returnable Items

The following items are not eligible for return:

• Items used, damaged by the customer, or not in original condition
• Products without proof of purchase
• Personalized or custom-made items

4. Return Process

To initiate a return, please contact our support team at support@marencomfort.com.

Our team will respond within up to 3 business days with instructions. Do not return any items without prior authorization.

5. Return Shipping

Customers are responsible for return shipping costs unless:

• The item is defective
• The wrong product was sent

We recommend using a trackable shipping service, as we are not responsible for lost returns.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed within 5 to 10 business days
• The refund will be issued to your original payment method

Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

7. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again
• Contact your credit card company
• Contact your bank

If you have done all of this and still have not received your refund, please contact us at support@marencomfort.com.

8. Order Cancellation

You may cancel your order within 24 hours of placing it. After this period, orders may already be processed and cannot be canceled.

9. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately with clear photos or videos as proof. We will provide a replacement or full refund at no additional cost.

10. Contact Information

If you have any questions about our Refund and Returns Policy, please contact us:

Email: support@marencomfort.com

Website: marencomfort.com